Our Services:

Water damage is a serious problem that needs to be addressed promptly. It can begin in a matter of seconds and become severe in minutes in some cases. If you are experiencing damaged plumbing, flooding or any other form of water damage, you need to contact a water damage restoration company as soon as possible.

You should call for water damage restoration services as soon as you notice any significant damage or sitting water. If you can remove the water with towels, a mop or a wet vacuum, it is probably okay to DIY your cleanup.

However, any more than that and you should call in expert help. The sooner you make the call, the better the results will be.


What To Expect From Water Remediation Services

Most people only need to call for water damage restoration once or twice in a lifetime. So, it can be hard to know exactly what to expect.

First, we strive to act quickly. Time can play a big role in how severe water damage becomes. If you call us as soon as you notice a problem, we will get them as quickly as we can with 24/7/365 response.

You can also expect us to work hard to return your home or business to its former glory. Dealing with water damage is stressful. So, we take it upon ourselves to make the restoration process as easy as possible.

The Water Damage Restoration Process

When you call Genesis Restoration to come and help with water damage in your home or business, you can expect a full-service treatment. We work hard to ensure that we return everything to as close to the way it was before the damage as possible. The following are the seven steps of the process.

Step 1: Initial Contact

The first step of the process is when you contact us. For emergency situations, you can call us at 951-509-0333. Alternatively, contact us using our online form or using our website’s chat feature. We provide 24/7/365 response. So, even if you are having a water damage emergency in the middle of the night, you can count on us to come as quickly as possible.

During the initial call, our specialist will discuss the situation with you and determine what needs to happen. With water damage, speed is often essential. So, we will promptly dispatch a technician to your home or business.

Some of the questions you may be asked include getting your contact information, your insurance information, the address of the damaged home or business, a short description of the situation and damage and whether there is electricity available.

We ask these questions so that our technicians can get right to work upon arrival. Don’t worry if you don’t know the full extent of the damage, we will do our own inspection.

Step 2: Inspection and Assessment

During this step, our technician(s) will arrive at your home or business and inspect the water damaged area. Our team members are expertly trained to thoroughly assess both the problem causing the water and the level of damage. You can assist with this process by answering questions about plumbing, water shutoff valves and other aspects of your home or business. These are the elements of this water remediation steps:

Assess Safety: The first step is to ensure safety. In particular, they will determine if there is a risk of electrocution. If there is significant water and/or it is near electrical wiring, the technician may need to shut off the power to the area or structure. Additionally, if the damage is very severe, the technician may need to ensure that the area is structurally secure enough for work.

Identify Source: Next, they will identify where the water is coming from. This includes stopping any additional water from entering the area by shutting it off.

Assess the Water: Once the area is safe the water is shut off, the technician will examine the water. This includes determining whether the water is contaminated. This assessment determines some of the specifics of the remediation process.

Assess the Water Damage: During this stage, the technician will also assess the extent of the damage. This includes checking for additional safety concerns such as lead or asbestos.

Other Inspections: Finally, the technician will check for any situation-specific concerns. For example, he or she may identify and move any furniture that may cause rust stains on carpets.

Step 3: Water Removal

After the inspection, the next step is to remove the water. By thoroughly extracting the water, our technicians help to ensure that the drying process is faster and more complete. This is essential for minimizing the risk of mold and secondary water damage.

We use a combination of submersible pumps, industrial-strength wet vacuums, dehumidifiers and water analysis tools to ensure optimal performance. In addition to our expertise, our access to proper equipment helps us to offer results that are simply not attainable through DIY or working with a non-specialist.

During this process, we also continue to perform inspections as we get greater access and a clearer picture of the damage. We work quickly to help minimize the risks associated with sitting water.

Step 4: Area Drying

Following the water removal, there is still the challenge of dampness soaked into walls, floors and furniture. Water retained in these can cause warping, swelling and other damage. Additionally, anything that is damp for an extended period can start to grow mold.

To combat this, we use industrial-strength dehumidifiers. We have specialized tools that can help us remove dampness from the air as well as from specific items such as floors and walls. Additionally, we constantly monitor the progress using specialized tools to ensure that the process is proceeding correctly.

Step 5: Cleaning

Once the affected area is dry, there is likely still some dirt, odor and microbes that need to be taken care of. This is especially true if the water was contaminated. We will sanitize all affected areas using antimicrobial and antibacterial treatments. Our most significant priority in water damage restoration is making sure the area is safe. Proper sanitization is a key part of them.

Additionally, we will assess all the affected items to determine what can be cleaned and restored. We try to save as much as possible using dry cleaning, wet cleaning, abrasive scrubs and more. When necessary, we will also dispose of refuse.

Step 6: Water Damage Mitigation

The final remediation step is to repair the damage caused by the water as much as possible. This should start right after the cleaning process is done. We are able to provide some repairs to minor building damage. Additionally, our technicians can help with emergency services such as boarding up, tarping, moving and fencing off affected areas and items.

A contractor may be required to repair more significant structural damage if it has occurred. We can help you find the right help and provide a detailed assessment to help ensure the success of rebuilding.

Step 7: Project Completion

Finally, we will conclude the project by making sure all your concerns about water damage are addressed. We will walk through the assessment and explain exactly what has been done. Additionally, we will answer any questions you may have about what comes next. We know that water damage can be a stressful and concerning experience. So, we are committed to making it as easy as possible for you.

Reasons To Choose Genesis Restoration

If you are facing water damage, you may be tempted to call the first company you can find. However, it is worth spending a moment to find the right provider. These are some of the reasons to call Genesis Restoration for your emergency:

Fast Response Time: We know the importance of dealing with water damage quickly. So, our team is available around the clock. Additionally, if you are in our service area, we can get a technician to you promptly. We have helped many home and business owners in the Riverside, CA area with their water damage restoration needs.

Knowledgeable Technicians: Our team members know everything there is to know about water damage. So, you can count on us to properly assess the situation and apply the right water remediation techniques.

Specialized Skills: Additionally, our team members have specialized skills in damage repair and mold testing and remediation. That means that we go beyond just cleaning up the water and dampness. We also fix the damage and help you deal with any mold and mildew.

Friendly Professional Staff: When you work with our team members, you will find that they are always kind and ready to be helpful. We know that dealing with water damage is unpleasant. So, we work hard to make the best of a difficult situation.

Call Today for Water Damage Restoration Services today to learn more about our water remediation services. When your home or business has water damage, you want the best in the business to come and help save the day. So, don’t wait!

Call 951-509-0333 to schedule a visit from one of our technicians as soon as possible.


Contractor ID: 1064329

(951) 509-0333

We Are Social